Since opening the doors of our first hotel, more than 130 years ago, we have set the stage for tens of thousands of unforgettable meetings and events, from history-making moments such as the signing of the United Nations charter at Fairmont San Francisco and John Lennon and Yoko Ono’s Bed-In for Peace at Fairmont The Queen Elizabeth, to iconic events like Truman Capote’s Black and White Ball at The Plaza. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. Our loyal planners, delegates, attendees and guests across North & Central America entrust us with their care and safety, and we remain deeply committed to the wellbeing of our Accor family. As we navigate through this unprecedented moment in our history, this means ensuring that you are safe when you gather in our hotels – partnering with top experts, investing in research, new standards of safety, enhanced protocols and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued planners, delegates, attendees and guests, will always be looked after with the highest degree of care and comfort. Meet well with ALL.
Meet our Expert Advisors
Dr. Amesh Adalja
Senior Scholar at the Johns Hopkins University Center for Health Security & spokesman for the Infectious Diseases Society of America
Senior Corporate Scientist, Food Safety and Public Health, Ecolab
Principal Technical Account Specialist, Research Development & Engineering, Ecolab
Senior Vice President, Guest Experience
Accor North & Central America
Senior Vice President, Food & Beverage
Accor North & Central America
Senior Vice President, Sales & Marketing
Accor North & Central America
Vice President, Event Sales & Services
Accor North & Central America
Global Programs
High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry.
Accor’s global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.
All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program ensure initial and continued compliance at all hotels across North & Central America.
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- Flexible cancellation for all Meeting & Event related room reservations in 2020
- Customized website for each Group, with the ability to add in tailored instructions or copy specific to the Meeting or Event
- Pre-arrival communication sent to each attendee with a room reservation, which includes:
- Request for guest to self-identify if they belong to a risk group for COVID-19 – if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees
- Additional information on arrival process, including mandatory screening, online check-in, hotel services & amenities, fast checkout, and more
- Guests encouraged to use pre-arrival communications to reduce contact upon arrival
- Gloved & masked ALLSAFE Ambassador offers hand sanitizer and mask upon arrival
- ALLSAFE Ambassador manages queues to promote physical distancing
- Mandatory screening for all attendees, which may include a temperature check
- Front desk set up to promote physical distancing (i.e. plexiglass partitions, extra desks where needed, etc.)
- Guestroom keys disinfected
- Guest welcome letter communicating cleaning procedures, amenities available upon request, and protocols in public spaces
- Wellness kits provided to overnight guests (masks, gloves, hand sanitizer, disinfecting wipes, etc.)
- Hand sanitizer stations in key areas throughout hotel
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
- Cleaning time sheets displayed
- Gathering spaces rearranged to facilitate physical distancing
- Signage and markers communicating physical distancing protocols in public spaces
- Face coverings mandated for all employees and guests in all indoor public spaces
- Signage to indicate maximum occupancy to promote physical distancing
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
- Hand sanitizer stations available in elevator foyers
- Antibacterial soap year-round
- Hand sanitizer stations located outside washrooms
- High touch disinfecting every hour with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Cleaning time sheets displayed
- Enhanced focus on disinfection of all guest room touchpoints, using EPA-registered disinfecting chemicals proven effective in preventing the transmission of COVID-19
- 48 hour “resting period” for soft goods (i.e. pillows & duvets) between guest stays; achieved via 48 hour “resting period” of room or replacement and holding of soft goods after each stay
- Removal of: hotel collateral, print magazines, etc.; – new items provided upon request where possible
- Stayover housekeeping service every third day, where applicable, and wellness checks daily, as required
- Hand sanitizer stations
- Set-up of computer and equipment to promote physical distancing
- Business amenities (i.e. stapler, hole punch, etc.) available upon request, ensuring disinfecting between each use
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Gloved & masked ALLSAFE Ambassador offers hand sanitizer and mask upon arrival
- Welcome greeter manages queues to promote physical distancing
- Mandatory screening for all attendees, which may include a temperature check
- Set-up of check-in to promote physical distancing
- Gathering spaces rearranged to facilitate physical distancing
- Signage and markers communicating physical distancing protocols in gathering spaces
- Hand sanitizer stations in key areas throughout gathering spaces
- Masks for all Meeting & Event staff servicing events
- Rigorous hand hygiene, including proper handwashing & hand sanitizer stations, for all front and back of house Meeting & Event staff
- Gloved culinary staff prepare all ready to eat foods, front and back of house
- All furniture and equipment inside room sanitized before and after every Meeting or Event
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
- Signage and markers communicating physical distancing protocols in all spaces
- Larger aisles and directional signage for one-way aisles
- All setups will allow 6’ between chairs
- Increased outdoor and private spaces available for Meetings & Events
- Eliminate all preset items on tables (except single serve bottled water)
- Promote “hybrid” AV technology options to support all delegates, regardless of location
- Onsite PSAV® teams will follow their “MeetSAFE” guidelines and protocols
- All F&B equipment in room sanitized before and after every Meeting or Event
- Larger aisles and directional signage for one-way aisles
- All setups will allow 6’ between chairs
- Increased outdoor and private spaces available for meals and breakouts
- Shift to disposable accompaniments (salt and pepper, etc.)
- Eliminate all buffets and self-serve options
- Provide options that include self-contained vessels for service, or all items either wrapped individually or served individually with a cover on each plate
- Masks for all Meeting & Event staff servicing events
- Rigorous hand hygiene, including proper handwashing & hand sanitizer stations for all front and back of house Meeting & Event staff
- Gloved culinary staff prepare all ready to eat foods, front and back of house
- Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Mandatory screening for all employees upon arrival, which may include a temperature check
- Masks worn by all employees
- Gloves worn as needed by department
- Hand sanitizer dispensers at entrance and throughout all work spaces and employee common areas
- Physical distancing observed in all employee areas, including dining areas and in hotel communication sessions
- Adjusted shift start times to promote physical distancing of employees
- No self-service or buffet in employee dining areas
- Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- COVID-19 related training and retooling provided to all employees
- Signage and markers communicating physical distancing protocols throughout employee areas
The above represents a sampling of the new health & safety measures being implemented at Accor luxury properties across North & Central America. This list is not intended to be all-inclusive, but to offer an overview of how Accor is working to safeguard the health and wellbeing of its guests and employees. All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to vary by hotel and change based on the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities.