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ALL Meet Well.

Our commitment to keeping you safe and well, for the gatherings of today and tomorrow.

Since opening the doors of our first hotel, more than 130 years ago, we have set the stage for tens of thousands of unforgettable meetings and events, from history-making moments such as the signing of the United Nations charter at Fairmont San Francisco and John Lennon and Yoko Ono’s Bed-In for Peace at Fairmont The Queen Elizabeth, to iconic events like Truman Capote’s Black and White Ball at The Plaza. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. Our loyal planners, delegates, attendees and guests across North & Central America entrust us with their care and safety, and we remain deeply committed to the wellbeing of our Accor family. As we navigate through this unprecedented moment in our history, this means ensuring that you are safe when you gather in our hotels – partnering with top experts, investing in research, new standards of safety, enhanced protocols and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued planners, delegates, attendees and guests, will always be looked after with the highest degree of care and comfort. Meet well with ALL.

Meet our Expert Advisors

Dr. Amesh Adalja

Dr. Amesh Adalja

Senior Scholar at the Johns Hopkins University Center for Health Security & spokesman for the Infectious Diseases Society of America

Ruth Petran
Ruth Petran, Ph.D., CFS
Senior Corporate Scientist, Food Safety and Public Health, Ecolab
Ben Conway
Ben Conway, MSTM
Principal Technical Account Specialist, Research Development & Engineering, Ecolab
Andrea Torrance
Andrea Torrance
Senior Vice President, Guest Experience
Accor North & Central America
Brett Patterson
Brett Patterson
Senior Vice President, Food & Beverage
Accor North & Central America
Jeff Doane
Jeff Doane
Chief Commercial Officer
Accor North & Central America
Valerie Gavin
Valerie Gavin
Vice President, Hotel Sales & Marketing
Accor North & Central America

Global Programs

All Safe Certified

High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry.

Accor’s global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.

AXA

Accor has partnered with x.labs, the leader in next-generation digital healthcare technologies, to offer accurate, streamlined and convenient COVID-19 testing options at hotels across the U.S. As one of the first major hospitality companies to embark on such a partnership, Accor-managed hotels now offer two self-administered FDA-authorized testing options through our trusted partners at x.labs to meet the unique needs of travelers amid today’s changing landscape. PreCheck PCR Testing Kits are available for purchase onsite and can completed from the comfort of the guest room, and Abbott BinaxNOW™ Antigen Tests can be arranged in advance through Accor’s exclusive concierge contact at x.labs, both delivering a more seamless, comfortable and confident travel experience for all.

*Testing not yet available in Hawaii. All test results authenticated by third-party healthcare professionals. Accor is not involved in the administering of tests.

Attendee Journey Dream Plan Book Prepare Stay Meet Share Return Digitally Wander Inspire Select Destination Choose Venue Pre-Stay Arrival Lobby & Public Spaces Elevators Public Washrooms Guest Room Business Center Share Return TOUCH POINTS Research Guest Room Block Welcome & Check-In Gathering Spaces Housekeeping Design Food & Beverage At each touchpoint along a guest’s journey attending a meeting or event at an Accor property, extensive measures are being taken to protect our planners, delegates, attendees, guests and employees, and aid in preventing the spread of COVID-19.

Attendee Journey

At each touchpoint along the guest journey through an Accor property, extensive measures are being taken to protect our guests and employees, and aid in preventing the spread of COVID-19.

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Accor is actively working to safeguard the health and wellbeing of its guests and employees. All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program support initial and continued compliance at all hotels across North & Central America. All standards are reviewed and re-evaluated regularly to evaluate relevance and efficacy, and are subject to vary by hotel and change based on the guidance of the local health and government authorities.

Should you have questions around what to expect at your specific hotel, please check the health and safety regulations for your destination and/or connect directly with the hotel.