Our commitment to keeping you safe and well, for the gatherings of today and tomorrow.
Since opening the doors of our first hotel, more than 130
years ago, we have set the stage for tens of thousands of unforgettable meetings and events, from history-making moments such as the signing of the United
Nations charter at Fairmont San Francisco and John
Lennon and Yoko Ono’s Bed-In for Peace at Fairmont
The Queen Elizabeth, to iconic events like Truman
Capote’s Black and White Ball at The Plaza.
a long-standing tradition of setting new benchmarks
for excellence in our industry and today is no different.
Our loyal planners, delegates, attendees and guests
across North & Central America entrust us with their
care and safety, and we remain deeply committed
to the wellbeing of our Accor family. As we navigate
through this unprecedented moment in our history,
this means ensuring that you are safe when you gather
in our hotels – partnering with top experts, investing in
research, new standards of safety, enhanced protocols
and procedures which will address our new reality. And
though it is impossible to know what tomorrow holds,
please be assured that we are looking ahead, through
and past the COVID-19 pandemic, to ensure that you,
our valued planners, delegates, attendees and guests,
will always be looked after with the highest degree of
care and comfort. Meet well with ALL.
Meet our Expert Advisors
At each touchpoint along the guest journey through an Accor property, extensive measures are being taken to protect our guests and employees, and aid in preventing the spread of COVID-19.
Accor is actively working to safeguard the health and wellbeing of its guests and employees. All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program support initial and continued compliance at all hotels across North & Central America. All standards are reviewed and re-evaluated regularly to evaluate relevance and efficacy, and are subject to vary by hotel and change based on the guidance of the local health and government authorities.
Should you have questions around what to expect at your specific hotel, please check the health and safety regulations for your destination and/or connect directly with the hotel.