Since opening the doors of our first hotel, more than 130 years ago, we have set the stage for tens of thousands of unforgettable meetings and events, from history-making moments such as the signing of the United Nations charter at Fairmont San Francisco and John Lennon and Yoko Ono’s Bed-In for Peace at Fairmont The Queen Elizabeth, to iconic events like Truman Capote’s Black and White Ball at The Plaza. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. Our loyal planners, delegates, attendees and guests across North & Central America entrust us with their care and safety, and we remain deeply committed to the wellbeing of our Accor family. As we navigate through this unprecedented moment in our history, this means ensuring that you are safe when you gather in our hotels – partnering with top experts, investing in research, new standards of safety, enhanced protocols and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued planners, delegates, attendees and guests, will always be looked after with the highest degree of care and comfort. Meet well with ALL.
Meet our Expert Advisors
Dr. Amesh Adalja
Senior Scholar at the Johns Hopkins University Center for Health Security & spokesman for the Infectious Diseases Society of America
Senior Corporate Scientist, Food Safety and Public Health, Ecolab
Principal Technical Account Specialist, Research Development & Engineering, Ecolab
Senior Vice President, Guest Experience
Accor North & Central America
Senior Vice President, Food & Beverage
Accor North & Central America
Chief Commercial Officer
Accor North & Central America
Vice President, Hotel Sales & Marketing
Accor North & Central America
Global Programs
High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry.
Accor’s global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.
Accor has partnered with x.labs, the leader in next-generation digital healthcare technologies, to offer accurate, streamlined and convenient COVID-19 testing options at hotels across the U.S. As one of the first major hospitality companies to embark on such a partnership, Accor-managed hotels now offer two self-administered FDA-authorized testing options through our trusted partners at x.labs to meet the unique needs of travelers amid today’s changing landscape. PreCheck PCR Testing Kits are available for purchase onsite and can completed from the comfort of the guest room, and Abbott BinaxNOW™ Antigen Tests can be arranged in advance through Accor’s exclusive concierge contact at x.labs, both delivering a more seamless, comfortable and confident travel experience for all.
*Testing not yet available in Hawaii. All test results authenticated by third-party healthcare professionals. Accor is not involved in the administering of tests.
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All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program ensure initial and continued compliance at all hotels across North & Central America. America. All measures in compliance with and subject to change based on local, state / province, and/or national public health guidance.”
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- Flexible cancellation for Meeting & Event related room reservations in 2021
- Customized website for each Group, with the ability to add in tailored instructions or copy specific to the Meeting or Event
- Pre-arrival communication sent to each attendee with a room reservation, which includes:
- Request for guest to self-identify if they belong to a risk group for COVID-19 – if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees
- Additional information on arrival process, including mandatory screening, online check-in, hotel services & amenities, fast checkout, and more
- Guests encouraged to use pre-arrival communications to reduce contact upon arrival
- Individual hand sanitizer and mask available upon request
- Mandatory screening for all guests and attendees, which may include a temperature check
- Front desk set up to promote physical distancing* (i.e. plexiglass partitions, extra desks where needed, etc.)
- Guestroom keys disinfected
- Guest welcome letter communicating cleaning procedures, amenities available upon request, and protocols in public spaces
- Wellness kits provided to overnight guests (masks, gloves, hand sanitizer, disinfecting wipes, etc.)
- Hand sanitizer stations in key areas throughout hotel
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
- Cleaning time sheets displayed
- Gathering spaces rearranged to facilitate physical distancing*
- Signage and markers communicating physical distancing* protocols in public spaces
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Signage to indicate maximum occupancy to promote physical distancing*
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
- Hand sanitizer stations available in elevator foyers
- Antibacterial soap year-round
- Hand sanitizer stations located outside washrooms
- High touch disinfecting every hour with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Cleaning time sheets displayed
- Enhanced focus on disinfection of all guest room touchpoints, using EPA-registered disinfecting chemicals proven effective in preventing the transmission of COVID-19
- All pillows have double-barrier of pillow protector and case, or double pillow cases
- Select in-room amenities may be available only upon request; either new items provided or disinfected between stays
- Hand sanitizer stations
- Set-up of computer and equipment to promote physical distancing*
- Business amenities (i.e. stapler, hole punch, etc.) available upon request, ensuring disinfecting between each use
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- Select in-room amenities may be available only upon request; either new items provided or disinfected between stays
- Set-up of check-in to promote physical distancing*
- Layouts to follow local and regional physical distancing* guidelines
- Hand sanitizer stations in key areas throughout gathering spaces
- Face coverings mandated for all employees and guests at all non- US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Rigorous hand hygiene for all employees
- Gloved culinary staff prepare all ready to eat foods, front and back of house
- All furniture and equipment inside room sanitized before and after every Meeting or Event
- Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
- Layouts to follow local and regional physical distancing* guidelines
- Promote “hybrid” AV technology options to support all delegates, regardless of location
- Onsite PSAV® teams will follow their “MeetSAFE” guidelines and protocols
- All F&B equipment, tables and chairs in the room sanitized before and after every Meeting or Event
- Layouts to follow local and regional physical distancing* guidelines
- Food and beverage service and offerings will follow local and regional guidelines
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Rigorous hand hygiene, including proper handwashing & hand sanitizer stations for all front and back of house Meeting & Event staff
- Gloved culinary staff prepare all ready to eat foods, front and back of house
- Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals
- Mandatory screening for all employees of non-US hotels upon arrival, which may include a temperature check
- Face coverings mandated for all employees and guests at all non-US hotels and all unvaccinated employees and guests at US hotels, in all indoor public spaces, and outdoors where physical distancing* or barriers are not possible; all employees and guests may opt to wear a face covering should they so choose
- Gloves worn as needed by department
- Hand sanitizer dispensers at entrance and throughout all work spaces and employee common areas
- Physical distancing* observed in all employee areas, including dining areas and in hotel communication sessions
- Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
- COVID-19 related training and retooling provided to all employees
The above represents a sampling of the new health & safety measures being implemented at Accor luxury properties across North & Central America. This list is not intended to be all-inclusive, but to offer an overview of how Accor is working to safeguard the health and wellbeing of its guests and employees. All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to vary by hotel and change based on the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities.
Should you have questions around what to expect at your specific hotel, please check the health and safety regulations for your destination and/or connect directly with the hotel.